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What Are Your Hours? TOP
We are open to serve our customers by telephone at 866-517-2248 Monday thru Friday 9:00 AM to 5:00 PM CST, and Saturdays 10:00 AM to 2:00 PM EST.
Emails are always answered within 24 hours. How Can I Contact You? TOP
Please email us at sales@firstimpressionfavors.com, or call us at 866-517-2248 with any questions or comments. What If I Have A Custom Request? TOP
We love custom orders!
Please contact us and one of our Favor Consultants will be happy to assist you selecting colors, fonts, quantities or the perfect gift! Can I Request A Sample? TOP
Most of our products are available to sample (excluding custom items).
If ordering a sample of a personalized item, you will receive a random color
and personalization. You may order a sample for the cost of the sample and shipping costs for your approval. Please email us with your request if you need assistance and we will do our best to accommodate your needs. What Payments Do You Accept? TOP
We gladly accept Visa and Mastercard thru a third party encypted server.
We also accept all American Express and Discover Cards Thru Paypal's Secure Server.
You DO NOT need a Paypal account to pay by credit card.
We also accept money orders, direct transfers and e-checks thru Paypal.
Please note - on personalized and custom orders you credit card will be charged at the time your order is placed. Is My Personal Information Safe? TOP
Absolutely! We hold our customer's privacy to the highest standards. All payments and information is processed thru a SSL Server. We will never rent, sell or exchange ANY of your personal or email information. Will I Be Charged Sales Tax? TOP
As a Wisconsin based company we are required by law to collect 5.00 sales tax on all orders being shipped to a Wisconsin address. Your shopping cart will calculate the tax charges automatically. What If I Am Sending A Gift? TOP
Please let us know if your order is a gift as orders that are gifts are shipped
with a packing slip without pricing.
We will be happy to enter a gift message on your packing slip.
Please note your request in the "special requests" section at checkout. Can I Cancel My Order? TOP
Orders may be cancelled within 24 hours of receipt, except for orders placed as a Rush Order as we begin processing Rush Orders immediately. Can I Add To My Order? TOP
You may add additional quantities to your order within the first 24 hours. After 24 hours your order is being processed and you must place a NEW ORDER for additional quantities. We strongly suggest ordering the correct amount of favors so you do not incur additional shipping costs. Will I Get My Order In Time For My Event? TOP
Each product description is noted with an estimated delivery time. Personalized orders will take longer and are noted with the product description. Please allow yourself sufficient lead time for processing and shipping transit time as FIRST IMPRESSION FAVORS is NOT RESPONSIBLE for missed events. If you are unsure if your order will arrive in time please contact us prior to placing your order. Are The Product Colors Accurate? TOP
We make every attempt to display our products with the clearest and most accurate colors possible. We are not responsible for the slight variances that may occur on individual computer screens. If in doubt, we strongly suggest you order a sample product to insure your correct color. What Is Your Return Policy? TOP
Please click here to read our complete Return Policy. What Are Your Shipping Charges And Policies? TOP
Please click here to read complete information on shipping information. What Should I Know About Sale Items? TOP
All Products Discounted On Our Sale Items Page Are FINAL SALES.
No Exchanges Or Refunds Will Be Issued For Any Reason.
Refused Shipments Will Be Charged A 20% Re-Stocking Fee.
No Additional Discounts, Coupons, Vouchers Or Free Shipping Offers Apply. What If An Item Is On Back Order? TOP
If a product is noted "On back order and accepting pre-orders", both First Impression Favors and the manufacturer are out of stock on that particular item until the date shown with the product description.
Please note this date is approximate. What Is A Pre-Order? TOP
Many popular designs sell out quickly. Many new designs sell out on pre-orders alone. We accept pre-orders on out of stock or new arrival items with an anticipated in stock arrival date. When you place a pre-order, your credit card is charged at the time of your order to insure that when the shipment arrives, the quantity you have ordered is specifically held for you to ship immediately.
What Is Your Minimum Order? TOP
Our Minimum Order is $25.00.
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